Manage with Competence + Confidence
You’ve finally done it! You’ve worked hard and you’ve been promoted. But, now what? This new opportunity can be exciting and a bit overwhelming.
To ensure you get off on the right foot and succeed, we’ve created a Manager Development Series to eliminate the frequent struggles and challenges that new managers deal with.
Well-trained managers achieve more
and so do their team players!
This is a 10-week training series that provides aspiring, new, and/or struggling managers the skills, competence and confidence needed to succeed.
Participants will:
Learn practical skills that apply to work situations and challenges
Acquire performance management skills
Effectively communicate expectations, delegate, and hold teams accountable
Confidently address conflict
Move into management with ease and competently lead colleagues
Manage with Confidence ·
Manage with Confidence ·
1. The Basics of the Manager Role.
Making the transition from colleague to manager
The difference between management and leadership
2. Understanding the Bigger Picture.
What is vision and why does it matter
Create buy-in and inspire the team
3. Creating Trust and Safety.
Psychological Safety
Vulnerability, courage, empathy, and authentic engagement
4. Listening and Being Listened To.
Active, engaged, and reflective listening skills
Effective questioning techniques
5. Performance Management (Part 1).
Assigning and delegating work; clarifying expectations and goal setting
Addressing low performance
6. Performance Management (Part 2).
Establishing measurements of success and accountability
Providing constructive feedback
7. Running Effective Meetings.
Having clear objectives
Decision or Consensus
8. Managing Conflict.
Dealing with challenging behaviour
Having difficult conversations
9. Problem-Solving and Decision-Making.
Identifying the real problem; searching and weighing alternatives
Making decisions and evaluating results
10. Stress Management.
Minimizing, mitigating, and dealing with bad stress
Intro to mental health for supervisors
What’s the Commitment:
Ten 90-minute, weekly virtual, group training sessions. Plus three 1:1 Coaching Sessions.
We don’t want to make a dent, we want to make a marked difference. Lifetime value!
Next Session:
Coming Soon!
JOIN THE WAITLIST!
Jacqueline holds a Masters in Leadership and Management and draws much from her 25+ years of experience as a Consultant, Educator, Mentor and Coach.
Having assisted and encouraged influencers from all walks of life and professional industries, she now uses her quiet wisdom and enthusiastic teaching style to turn bosses into world class leaders.
What My Incredible Clients Are Saying
“A lot of us have had experiences with “bad” managers that can lead to a toxic work environment and unhappy employees.
As managers and new managers we have the opportunity to change that culture for the better. I have had the opportunity to attend the “Becoming a Confident Manager” with Jacqueline and this was a wonderful experience.
We had the opportunity to talk about having difficult conversations and learn skills to have effective communication with our teams to build them up, create psychological safety and a healthy work environment.”
— Julene Rawson, Director of Family Support and Youth Services, Prairie Harm Reduction
“Thank you so much for putting on the Becoming A Confident Manager course. This program, along with the personalized coaching techniques have been very beneficial to me throughout the past 12 weeks.
Over the past couple years, I have started taking more courses directed at those in leadership roles but feel that none have been as relevant as what I’ve learned through this course.
As someone who is just stepping into a new management position, this course has taught me how to make that transition from colleague to manager and how to deal with conflict along the way.
The open communication and feedback received throughout the program has been helpful in my growth as both a leader and as an individual.
I will surely recommend you as a fantastic coach to anyone I know who is struggling as a manager or to those who are also new to the role.”
— Allison Zerr, Program Coordinator, Women in Trades and Technology, Saskatoon Campus, Saskatchewan Polytechnic
“I am so very proud of what I accomplished working with Jacqueline. I have renewed excitement in business ownership and confidence in myself as a leader.
I have many new ideas to implement and I now look forward to meeting with my staff, and I can feel that it excites them, too.
Alpha & Omega strategies has given me tools to continue growing as a leader, as my business grows and I hire more employees. I feel well-prepared for the future, thank you Jacqueline!”
— Lindsay Scherr, Owner, Greenleaf Dental
Are you Ready to step into your Leadership?
This is your invitation to join Manage with Competence + Confidence.
It’s going to be a blast!
Have Questions about this Program?
Schedule a complimentary 20 minute discovery call with Jacqueline.